Expectations of Service Language: Enhanced visibility on the Homeowner Intake Form and Disclaimer, as well as on the Homeowner Confirmation Page and in Email Confirmations.
Predictive Lead Scoring: Implemented with the support of Visions Federal Credit Union. This initiative helps us prioritize and score requests in real-time, using our algorithm that assesses various factors about the situation and the availability of nearby volunteers.
Custom Alerts: Introduced a 50-yard challenge notification for segmented users.
Automated Alerts to Local Helpers:
Age Criteria: Emails are not sent to individuals if the client is under 50 years old.
Household Size Criteria: Emails are sent only to individuals living alone or with one other person. Emails are not sent to households with three or more people. Each email includes the entry “# in Household: [Number]”.
Equipment Criteria: Emails include the line “Has own equipment? Yes/No” based on the client’s response.
Email Frequency Limit: Limited to a maximum of two emails per recipient every 28 days. If an address has received more than two notifications within this period, no additional emails are sent.
Lead Score Criteria: Emails are not sent to helpers for lower priority requests, based on the lead scoring system.
Volunteer Dashboard Update: Corrected the “Nearest Request” function.
Google Map Lookup Fixes: Updated for both homeowner and volunteer intake forms.
Homeowner Intakehttps://iwanttomowyourlawn.com/client-signup/ Enhancements: Updated to include the length of service needed, mobile texting capabilities, and optional information such as household income, the last time it was mowed, engagement with other resources, and household size.
Voicemail User Creation: Integrated a system to link to recordings, specify the length of voicemails, and transcribe them into text-based queries using OpenAI technology.